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(EMAILWIRE.COM, October 14, 2010 ) SAN DIEGO, CA, October 13, 2010 The Technology Services Industry Association (TSIA), the leading association for today's technology services organizations, will set the learning in motion by hosting five high-impact pre-conference Professional Development Courses on October 18 at Technology Services World (TSW) Las Vegas. TSIA made big headlines last week by announcing its record-breaking attendance for TSW Las Vegas, with highest registrations in the history of its TSW conferences.
Strong attendance is also anticipated for its Professional Development Courses, which include the following significant and thought-provoking topics set to open up the conference:
Best Practices for Building a Customer Experience Management Strategy to Strengthen and Grow Your Customer Base, with presenters Dennis Gershowitz, Principal, DG Associates, and Bill Moore, Director, DG Associates.
Creating Business Value Changes Customer Perceptions and Wins More Business, with presenter Kyle Andrews, Partner, Pretium Partners.
Making Knowledge Work for You: Best Practices in Support KM, with presenter David Kay, Principal, DB Kay & Associates.
Support Center 101: Back to Basics Bootcamp, with presenters Sharon Pettigrew, Principal, Call Center Group, and Tom Minick, Principal, Call Center Group.
Talent Management for Service Professionals, with presenter Karen Travis, President and CEO, Sigma Performance Solutions.
These in-depth six-hour sessions are designed with the intent to give services executives and their teams the tactical knowledge they need on very specific topics, said Trisha Bright, TSIA's vice president of conference and international affiliates. These exclusive courses are open forums where professionals can ask the questions they've been wanting to ask, and get laser-focused answers they can use to move their organizations forward.
TSW events have a strong reputation for delivering impactful content, presented by key players in technology services. Visit http://www.technologyservicesworld.com for more details on the event. Further information on the Professional Development Courses can be found at http://www.technologyservicesworld.com/fall10/agenda.php?do=detail&id=22&type=breakout&bid=255, and the full agenda is at http://www.technologyservicesworld.com/fall10/agenda.php.
About TSIA
TSIA is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. http://www.tsia.com.
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TSIA
Suzanne Hite
410-774-5322
suzanne.hite@tsia.com
Source: EmailWire.Com
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